Shipping & Order Processing Policy

What are your ordering, order processing and shipping timelines?

  • Placing Orders: 7 days a week, 24 hours a day except downtime for website maintenance. 
  • Order Processing: Monday - Saturday 8am to 5pm EST. Closed on Thanksgiving Day, Day after Thanksgiving, Christmas, Day after Christmas, New Year's Day.
  • Shipping Processing: Monday - Friday with order cutoff time at 3pm EST. Saturday with order cutoff time at 11:30am EST.


What are the shipping options?

We offer:

  • Free shipping to U.S.A. for orders over $45 USD (Estimated 7 - 10 business days) or flat rate U.S.A. shipping for $7.95 USD (Estimated 4 - 6 business days).
  • Free shipping to Canada for orders over $55 USD (Estimated 10 - 12 business days) of flat rate Canada shipping for $19.95 USD (Estimated 7 - 10 business days).
  • You are able to see other shipping rate quotes at checkout.

 

Do you offer free shipping?

Yes - Please see previous question and answers.

 

How long does it take for orders to be processed?

  • Orders take 2 business days to process at our warehouse and will be shipped the following business day according to the method of shipping selected.
  • Orders can only be processed and shipped on regular business days as our warehouse is closed on Saturdays, Sundays and major holidays.

 

Can I make changes after I have placed my order?

  • Please note, we are unable to accommodate changes to any order after it has been placed.
  • If you change your mind after placing your order, you may return any items that comply with our Returns Policy.


*Due to current COVID-19 restrictions, please allow extra time for order processing and shipping. Some orders may take up to two weeks to receive. Thank you for your patience.


Can I track my order once it has been placed?

  • Once your order is placed, you will receive a confirmation email with details on your order.
  • As soon as your order ships, you will be sent a shipment confirmation email that includes your tracking information. Please be sure to check your SPAM folder if you do not see it in your inbox.
  • Please note: Once your order ships, Pupsta is no longer responsible for any damages or loss of package that may occur once it is in the hands of the delivery service.
  • We recommend keeping a close tab on your shipment to prevent any potential thefts.



Holiday Shipping

  • We do our best during the holiday season to dispatch orders quickly. Deliveries are generally slower during the Christmas – New Year holiday time frame.
  • Please note: It is the buyer’s responsibility to be aware of interruptions of service caused by holidays/weather and take potential delays into account.
  • Because of USPS pickup schedules at our location, orders received after 11:00 AM (EST) may not ship within the same day.



Questions?

Please contact us at <pupstashop@gmail.com> and we will be happy to help!